Visit us: 610 Harold Cr.


Mascarin Collision Centre is here to answer any questions you may have. We understand that any accident, large or small, can be a very difficult experience. We have compiled some of the most commonly asked questions we’ve received.

If your question does not appear in our listing, please do not hesitate to contact us directly.

  1. Where do I get a claim number?

    Claim numbers are issued by your insurance company at the time you report your accident. Just jot it down and bring it in with you when you come in to begin the repair process, Mascarin Collision Center will do the rest.

  2. Will the parts be ordered before I drop off my vehicle for repair?

    Absolutely. We generally order your vehicle’s parts at the time that we write the estimate and schedule your vehicle for drop-off a couple of days later unless your vehicle is found unsafe to drive. In that case, we would help you arrange for a rental vehicle as soon as possible. This enables us to provide quicker turnaround time.

  3. If my vehicle’s frame is damaged, is it a total loss?

    No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians, with the aid of our state-of the-art measuring system can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.

  4. Can you match the paint colour?

    Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Mascarin Collision Centre has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

  5. Can I get other service work done on my vehicle while it is in the Body Shop?

    Of course. Just let your advisor know what other work you would like done so that they can make the necessary arrangements. We also offer a complete Car Care Service.

  6. How long will the repairs to my vehicle take?

    Your advisor can give you an estimate of the time it will take to complete the repairs to your vehicle. Be sure to check with your advisor for the specifics on your vehicle.

  7. Can I get a ride home when I drop off my car?

    Sure you can! We would be happy to provide this service to you. We want each customer's visit to be a positive experience and will work diligently towards that goal. We provide a pickup and delivery service.

  8. How can I get a rental car?

    If you need a rental car, we can help you make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy and/or call your insurance company to find out if you have rental coverage and what your specific limitations are.

  9. How will I know when my car is done?

    You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your advisor during the repair process if you have questions or concerns.

  10. Is there a warranty on the repairs to my vehicle?

    Mascarin Collision Centre provides a Lifetime Warranty against defective workmanship on the following procedures: welding, all structural work, metal and plastic repairs. This Lifetime Warranty also covers all paint work against peeling, blistering, hazing and excessive loss of pigmentation. The parts and materials are used subject to the Warranty of their supplier. We will assist you in handling any claim under the supplier's warranty.

    We warranty the work performed for as long as you own the vehicle. This warranty should only apply if the defects occur under normal conditions and not due to accident, negligence, abuse, or misuse. Specifically excluded is paint chipping caused by driving conditions.

    Mascarin Collision Centre does not authorize any work to be performed at our expense without prior approval from our management team. Mascarin Collision Centre does not warranty any rust repairs or any rust related conditions.

  11. Do I have to pay a deductible?

    The amount of deductible that you will be responsible for is determined by your insurance policy. If you carry broad collision, and you were not at fault, your insurance company most likely will waive your deductible. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether you will be responsible to pay this when you pick up your vehicle.

  12. Who do I pay my deductible to?

    If your deductible is not waived, it will be your responsibility to pay Mascarin Collision Centre when you pick up your vehicle. If you aren't sure about your deductible, you can call your agent and they can tell you whether your insurance company has waived your deductible or whether it will be your responsibility.

  13. What forms of payment do you accept?

    The easiest and most convenient way to pay for your portion of the repairs to your vehicle is with a major credit card. We accept Visa, MasterCard, & Debit Cards. Of course, cash is always welcome.

  14. What are betterment charges?

    Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

  15. Do I report an accident to the police?

    Yes, by law you are required to advise the police within 48 hours of the accident.

  16. Can I wash my car after auto detailing or auto repair?

    Recommendations and Precautions in the first 30 days

    Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
    Always use clean fresh water.
    Wash your vehicle in the shade.

    Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface.
    Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
    Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.
    Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
    Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
    Do not scrape ice or snow from the newly painted surface.

    Recommendations and Precautions in the first 90 days

    Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.


If you would like to schedule an appointment for an estimate or a glass replacement,
or if you are interested in booking a rental vehicle, please contact us:


(807) 623-0515
Fax: (807) 623-2625
Email: claims@mascarins.com


Monday to Friday:
8:00am to 5:00pm

By appointment only


Mascarin Collision Centre
610 Harold Crescent
Thunder Bay, ON